BASICS
These general terms and conditions (GTC) rule over the legal relationship between the guest / client, named guest hereafter, and the Restaurant Hotel Stalden, Berikon named hotel hereafter. To simplify these terms and conditions, regardless in reference to which services, it is always referred to as “contract.”
Only the valid GTC’s apply, which are relevant at the time of closing the contract. Guest GTC are only applied if this has been agreed upon by both parties in writing prior to signing the contract.
Should single terms of these general terms and conditions be invalid or ineffective, this will not affect the validity of the contract and the other GTC. In addition, the legal stipulations apply.

PLACE OF JURISDICTION / APPLICABLE LAW
Bremgarten, Aargau is the place of jurisdiction for any possible arguments resulting from this contract unless another lawful mandatory place of jurisdiction exists.
Only Swiss law will be applied for all contractual-, reservations-, possible additional agreements and general terms and conditions. Implementation and place of payment is the place of business of the hotel.

DEFINITIONS
Groups
Groups in the sense of these GTC are travel groups with a minimum number of 10 booked rooms.
Written confirmations
Fax and emails are also considered written confirmations.
Contractual partners are the guest and the hotel.

CONTRACTUAL ITEM / SCOPE
The contract regarding rental of rooms, meeting rooms, areas as well as the ordering of other deliveries and services are concluded with the written confirmation of the guest. A reservation which is made on the day of arrival is valid as soon as the hotel accepts the reservation. Changes to the contract will only be binding for the hotel as soon as the written reconfirmation follows. One-sided changes or additions by the guest are ineffective. The subleasing of the rooms, as well as the use thereof for other than overnight accommodation, must be consented to by the hotel in writing.

SCOPE OF SERVICE
The scope of services of the contract is based on the individually made and confirmed reservation of the guest. The guest has – unless there are other contractually defined agreements – no right to a specific room.
Should in spite of the written confirmation no hotel room be available, the hotel must inform the guest in a timely manner and supply an equal alternative in a nearby hotel of a similar category or higher. Possible additional expenses for the alternate hotel will be covered by the hotel. Should the guest deny the alternative, the hotel is obligated to reimburse the guest for services provided by him (i.e. prepayments). Additional claims for the guest do not exist.

DURATION OF USE
Subject to other agreements, the guest has the right to use the room from 3 pm on the day of arrival until 11 am on the day of departure. Should arrival be after 10.30 pm, the hotel needs to be informed by latest 6 pm on the day of arrival by telephone or in writing about the late arrival time. Otherwise the hotel will be allowed to dispose of the room otherwise. Should the guest check out after 1 pm, the hotel is allowed to charge CHF 50 for the extended use of the room until 6 pm, from 6 pm onwards the amount of CHF 100 may be charged.
Contractual claims of the guest to continue to use the space are not justified with this payment. The enforcement of compensation claims remains. Should the guest not check out at the agreed time, the hotel will take the right to remove the belongings of the guest and keep them in a place where they will be charged for.

PRICES / DUTY OF PAYMENT
The prices communicated by the hotel are calculated in Swiss Francs (CHF) and include the legal VAT taxes. The guest is obligated to pay the agreed upon price for the rented room and additional claimed services according to their respective prices.
This also is valid for orders of their accompanying people and visitors. An increase of legal fees/taxes after finalization of the contract must be carried by the guest. Prices in foreign currencies are approximate values and will be charged according to the daily exchange rate. Valid are the prices which were confirmed by the hotel.
The prices may be changed by the hotel if the guest retroactively makes changes to the number of the booked rooms, services of the hotel or the duration of stay of the guests. According to agreement, the hotel may charge a prepayment of 60% of the total amount due. The prepayment is to be considered as a partial payment for the agreed upon amount. The hotel may also ask for a credit card guarantee rather than a prepayment. A prepayment is due within 30 days after receipt of the reservation confirmation; to be paid no later than 4 weeks prior to the arrival date. Should the reservation be made short-term, the hotel will ask for a credit card guarantee for the total amount reserved.
Should no credit card have been presented or prepayment not have been made in due time, the hotel may immediately withdraw from the contract (incl. all confirmations of additional services) without notice and the cancellation charges according to number 9 of these GTC will apply. The hotel has the right to settlement at any time or a partial settlement for its services provided to the guest.
The final invoice includes the agreed upon price plus possible surplus amounts which were induced for additional services of the hotel for the guest and / or his accompanying persons. The final invoice is – except in the case of previous agreement of both parties – to be settled at check-out on the day of departure in Swiss Francs in cash or by accepted credit card. For every reminder of payment, the hotel is entitled to charge a reminder fee of CHF 10. In reference to claims of the hotel, the objection of charges is barred.

WITHDRAWAL BY THE HOTEL
Up until 7 days prior to the agreed arrival day of the guest, the hotel can withdraw without charges from the contract. In addition, the hotel is entitled to immediately withdraw due to factual justifiable reasons from the contract by immediate, one-sided and written explanation. Factual justifiable reasons could be for example:
• an agreed upon prepayment or security deposit was not made within the time frame stipulated by the hotel
• force majeure or other circumstances which make it impossible for the hotel to fulfill the contract objectively
• rooms or space which were booked under confusing or incorrect indications i.e. in the person of the guest or the use- or stay purpose were booked or utilized
• the hotel has justified grounds to assume that the claim of the agreed upon services might interfere with the smooth business operations, the security of other guests or damage of the hotel’s reputation
• the guest has become insolvent or gone bankrupt or has ceased to make payments;
• the use, respectively the event may be illegal.
Should the hotel withdraw from the contract due to the above mentioned reasons, the hotel will not owe the guest any damage compensation and the payments for the booked services remains owed.

CANCELLATION OF RESERVATIONS / CANCELLATION CHARGES
Cancellation
A cancellation of the reservation must be consented to in writing by the hotel. Should this not have been confirmed, the agreed upon price is due even if the guest does not make use of the contracted services. In case of no-show of the guest, a minimum of 100 % will be charged of the booked services. Essential and critical for the calculation of cancellation charges is the arrival of the written cancellation of the guest at the hotel. This is valid for letters as well as fax- and email messages.
Should the guest retreat from the contract without presenting a confirmed cancellation or should changes in bookings or cancellations of certain reservations or services occur, the hotel is entitled to charge below mentioned cancellation charges:
Individual reservations
Individual reservations may be cancelled without charge up until 7 days prior to the agreed upon arrival date.
Group reservations
The below mentioned cancellation charges apply when more than 10 people in a group (see section 3) or 30% of the booked services have been cancelled:
• The group reservation may be cancelled without charge up until 90 days prior to the agreed upon arrival date. Written cancellation of the stay received 89-61 days prior to the confirmed arrival date will be charged with 30% of the reservation confirmation.
• Written cancellation of the stay received 60-45 days prior to the confirmed arrival date will be charged with 60% of the reservation confirmation.
• Written cancellation of the stay received 44-22 days prior to the confirmed arrival date will be charged with 80% of the reservation confirmation.
• Written cancellation of the stay received within 21 days prior to the confirmed arrival date will be charged with 100% of the reservation confirmation.
Damage reduction
The hotel will aim to resell cancelled single reservation- and group reservation services and rooms. Should the hotel be able to resell the cancelled services within the defined time frame to a third party, the cancellation charges will be reduced accordingly.

EARLY DEPARTURE
Should the guest depart early, the hotel is entitled to 100% of the total amount of the booked services. The hotel will try to resell the cancelled rooms / services to a third party. Should the hotel succeed in reselling to a third party for the same time frame, the total owed by the guest for the cancellation respectively early departure will be reduced accordingly.

STAY / KEY / SECURITY / INTERNET / SMOKING
The hotel room is reserved exclusively for the registered hotel guest. A third person using the room or the use of the room by an additional person must be consented to by the hotel in writing.
By finalizing the contract, the guest has the right to use the room for the usual use of the rented space and the facilities of the hotel and the usual service which are accessible to all guests for him and his guests. All guests must adhere to the rules of the house.
The hotel will supply the guest with a key card which gives the guest access to the hotel 24h per day. Loss of the card / key must be reported immediately to the front desk. A damaged card or the loss of the card will be charged with CHF 10.
In order to gain access to the internet, the guest must turn to the front desk for his personal login details. This service is free of charge for all guests. The guest is responsible for the use of his login details. The guest will be liable for misuse and illegal behavior in reference to the internet.
Smoking is not allowed except in the designated rooms / areas.

EXTENSION OF STAY
Subject to other agreements, the guest has no right to an extension of his stay. Should the guest not be able to depart from the hotel on the day of his departure due to unforeseen circumstances / force majeur (i.e. blizzards, flooding, etc.), and should no departure possibilities exist, the contract will be automatically extended according to the contracted conditions.

ADDITIONAL TERMS AND CONDITIONS FOR GROUPS
Group rates are only applicable with prior agreement and written confirmation by the hotel. For groups consisting of less than 20 guests, rates are the same as for single guests. The common arrival / departure dates must be communicated to the hotel in writing 7 days prior to arrival. A master invoice will only be given to the tour leader, who will be held responsible for this amount.
The final number of guests of the group (incl. list of names) must be communicated to the hotel 7 calendar days prior to arrival of the group. Should the group be smaller than originally communicated, the missing guests will be charged for with 80% of the reserved services. Additional people will – assuming space is available – be counted as and charged for as individual guests. For cancellations of group reservations, charges apply according to number 9 of this document.

FOOD & BEVERAGE
All food and beverage items must be purchased from the hotel. Exceptions may be made (specialties, etc.) in written accordance with the hotel. In such cases, the hotel is entitled to apply service charges, respectively charge “corkage fees”, see separate listing.

HANDLING, USE AND LIABILITY
Hotel
The hotel will not be held liable legally for light and medium negligence. The hotel is only liable for intentional or large negligence. Should disturbances or shortcomings of the hotel’s service arise, the hotel will immediately react to the guest’s indications thereof to eliminate this. Should the guest fail to inform the hotel thereof, no claim or reduction in price is justified. The hotel is liable for the items which the guest brought with him according to the legal stipulations; which is the maximum amount of CHF 1’000. As items which the guest brought along are items which he has in his room or safe. For light and medium negligence the hotel is not liable. Should valuables (e.g. jewelry, etc.), cash or commercial papers not be given to the hotel for keeping, the liability of the hotel ceases to exist. The hotel recommends to leave valuables and cash in the safe at the front office. Should a possible damage not immediately be reported to the hotel after its discovery, the guest has no valid claim. The hotel is not liable for services which he mediated. The hotel is not liable for theft or damage of materials brought by third parties.
Guest
The guest is liable towards the hotel for all damages and losses which were made by him, his accompanying people or assistants without the hotel having to prove their fault.
The guest is responsible for the correct usage and return of all technical materials and equipment which the hotel provided him with or organized for him with a third party. The guest is also liable for damages and losses thereof. The guest is responsible for booked services and out of pocket expenses which the hotel supplied to third parties.
Third parties
Should a third party make a booking for the guest, he is liable towards the hotel as the purchaser together with the guest as solidary debtor for all commitments of the contract. Independent thereof, every purchaser is expected to provide all reservation relevant details and information, especially the GTC, to the guest.

PETS
Pets require prior consent of the hotel and will be charged for. The guest who brings a pet to the hotel is obligated to keep the pet orderly and always looked after. A third party can watch over the pet and will be compensated by the guest. Pets are allowed in the Lobby Bar, the Stübli and the Chesa restaurant. In all other public spaces, restaurants, meeting rooms and wellness areas pets are forbidden.

LOST AND FOUND
Lost and found articles with clear ownership and knowledge of the corresponding address will be sent to the respective owner. The cost and the risk for the parcel are carried by the guest.
Should ownership not be clear, the article will be kept for another three months on premises.

FURTHER REGULATIONS
Should the guest request services which can not be provided by the hotel, the hotel will act as intermediary. The usual limitations of action apply. Should these be able to be altered, the claim for damages of the guest will expire after 6 months.
Advertisements in media (newspapers, radio, television, and the internet) giving references to events at the hotel, with or without the use of the unchanged company logo require the prior written consent of the hotel.
In case of damage to reputation or honor on guest review platforms (e.g. Tripadvisor) in reference to services of the hotel which verifiably are untrue, charges will be pressed. The hotel reserves the right to claim compensation.

 

The topic of data protection is very important to us. Here you will find valuable information about your personal data protection.

Scope of application

This data protection declaration explains to users the type, scope and purposes of the collection and use of personal data by Hotel Restaurant Stalden, Friedlisbergstrasse 9, 8965 Berikon, phone +41 56 633 11 35, e-mail: info@stalden.com, the responsible provider of this website.

Access data/server log files

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. Access data includes:

• name of the web page accessed
• date and time of retrieval
• the amount of data transferred
• notification of successful retrieval
• the type of browser, its version and the user's operating system
• referrer URL (the URL referring to our website, e.g. Google search)
• IP address and the requesting provider.

The provider uses the protocol data only for statistical evaluations for the purpose of operation, security and optimisation of the offer. However, the provider reserves the right to check the log data subsequently if there is a justified suspicion of illegal use on the basis of concrete indications.

 

Handling of personal data

Personal data is information that can be used to identify a person, i.e. information that can be traced back to a person. This includes name, e-mail address or telephone number. Data about preferences, hobbies, memberships or which websites were viewed by someone also count as personal data.

Personal data is only collected, used and passed on by the provider if this is permitted by law or if the user consents to the data collection.

 

Protection of personal data

We have taken technical and organisational security measures to protect the personal data of users from loss, destruction, manipulation and unauthorised access. Our security measures are continuously revised and optimised in line with technological developments.

When you use a service on our website, your personal data is transmitted to us. To prevent these from falling into the wrong hands, we encrypt them using the SSL procedure (Secure Socket Layer). The SSL procedure is currently the most common and most secure data transmission procedure on the Internet.

 

How does the SSL procedure work?

The SSL (Secure Socket Layer) procedure protects data that a customer sends to a company's server via the Internet. SSL provides triple protection:

• Your entries to be transmitted are encrypted.
• It is ensured that the form is only sent back to the server from which it was opened.
• The system checks whether the data reaches its respective recipient completely and unchanged.
• SSL is used whenever you see a small (usually green) lock on your screen in the status bar of your browser.

 

Dealing with contact requests

When contacting us, the user's details are stored for the purpose of processing the enquiry and in the event that follow-up questions arise. We will not pass on this data without your consent.

 

Use of third-party services and content

It may happen that third-party content, such as videos from YouTube, maps from Google Maps, RSS feeds or graphics from other websites are integrated within this online offer. This always presupposes that the providers of this content (hereinafter referred to as "third-party providers") are aware of the IP address of the users. Because without the IP address, they could not send the content to the browser of the respective user. The IP address is therefore required for the display of this content. We endeavour to use only those contents whose respective providers use the IP address only for the delivery of the contents. However, we have no influence on this if the third-party providers store the IP address, e.g. for statistical purposes. As far as we know, we inform the users about this.

 

Use of cookies

In order to make your visit to the website attractive and to enable the use of certain functions, it uses so-called cookies on various pages. These are small text files that are stored on your device (e.g. mobile phone, tablet, PC). Some of the cookies used are deleted after the end of the browser session, i.e. after closing your browser (so-called session cookies, e.g. are you logged in?). Other cookies remain on your terminal device and make it possible to recognize your browser on your next visit (so-called persistent cookies such as the storage of your login data on request). You can set your browser so that you are informed about the setting of cookies and can decide yourself whether or not to accept them. Hereby we point out to you that the functionality and the comfort of use can be limited without cookies. You can find more information here:

http://www.allaboutcookies.org/ge/cookies-verwalten/

 

Use of Google Analytics and Google Ads Conversion-Tracking

This website uses functions of the web analysis service Google Analytics and Google Ads Conversion-Tracking. The provider is Google Inc. 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. Google Analytics and Google Ads Conversion-Tracking use cookies. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there.

On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services relating to website and internet use. The IP address transmitted by your browser in the context of Google Analytics and Google Ads Conversion-Tracking is not merged with other Google data.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en

 

Use of web fonts

This website uses external fonts, Google Fonts. Google Fonts is a service of Google Inc. "("Google"). These web fonts are integrated by a server call, usually a Google server in the USA. This transfers to the server which of our internet pages you have visited. The IP address of the browser of the visitor's terminal device is also stored by Google. Further information can be found in Google's privacy policy, which you can access here:

https://www.google.com/fonts#AboutPlace:about

https://www.google.com/policies/privacy/

 

Using the social plugins from Facebook and Instagram

We use social plugins from facebook.com and instagram.com, the plugins can be recognized by the Facebook logo or the addition "Facebook Social Plugin", the same for Instagram. The data exchange takes place explicitly not only by clicking on the Like button, but already by the code delivered by Facebook/Instagram on stalden.com. These data are not bundled and cannot be viewed or changed by the site operator. Details on how Facebook/Instagram handles your personal data can be found in the privacy policy of Facebook: www.facebook.com/policy.php or Instagram https://help.instagram.com/155833707900388

 

Earmarked use of data

We observe the principle of data use for a specific purpose and only collect, process and store your personal data for the purposes for which you have provided it to us. Your personal data will not be passed on to third parties without your express consent, unless this is necessary to provide the service or to carry out the contract. Also the transmission to state institutions and authorities entitled to information only takes place within the scope of the legal duties to provide information or if we are obliged to provide information by a court decision.

We also take internal data protection very seriously. Our employees and the service companies commissioned by us have been obliged by us to maintain confidentiality and to comply with data protection regulations.

 

Right of information and revocation

You will receive information about your data stored by us free of charge at any time without stating any reasons. You can block, correct or delete the data collected from us at any time and object to the anonymous or pseudonymised collection and storage of data for the purpose of optimising our website. You can also revoke your consent to the collection and use of your data at any time without giving any reasons. Please contact info@stalden.com. We will be happy to answer any further questions you may have about our privacy policy and the processing of your personal data. Please note that data protection regulations and data protection practices, e.g. at Google, can change continuously. It is therefore advisable and necessary to stay abreast of changes in the legal provisions and practices of companies, e.g. Google.

 

Contact

Your trust is important to us. Therefore, we would like to be at your disposal regarding the processing of your personal data. If you have any questions that this privacy policy could not answer, please contact us via e-mail at info@stalden.com