GENERAL TERMS AND CONDITIONS
PRINCIPLES
These General Terms and Conditions (GTC) govern the legal relationship between the guest / customer, hereinafter referred to as the guest, and the Hotel Restaurant Stalden, Berikon, hereinafter referred to as the hotel.
For the sake of simplicity, the term "contract" is always used in these GTC, regardless of the service in question.
The terms and conditions of the hotel valid at the time of conclusion of the contract shall apply exclusively.
Should individual provisions of these GTC be ineffective or invalid, this shall not affect the validity of the contract and the remaining GTC provisions. In all other respects, the statutory provisions shall apply.

SUBJECT MATTER OF THE CONTRACT / SCOPE OF APPLICATION
The contract for the rental of rooms, seminar rooms, areas and the purchase of other goods and services is concluded with the written confirmation of the guest or by implication. A reservation made on the day of arrival itself is binding at the moment of acceptance by the hotel.
Amendments to the contract shall only become binding for the hotel upon (written) reconfirmation. Unilateral amendments or additions to the contract by the guest are invalid. The subletting and re-letting of the rooms provided and their use for purposes other than accommodation require the prior written consent of the hotel.

PLACE OF JURISDICTION / APPLICABLE LAW
The place of jurisdiction for any disputes arising from this contract is Bremgarten, Aargau, unless another legally binding place of jurisdiction exists.
Swiss law shall apply exclusively to all contractual, reservation and any additional agreements and general terms and conditions. The place of performance and payment is the registered office of the hotel.

DEFINITIONS
Groups: Groups within the meaning of these GTC are travel groups with a minimum number of 4 booked rooms.
Written confirmations: Fax and e-mail messages are also deemed to be written confirmations.
The contractual partners are the guest and the hotel.

SCOPE OF SERVICES
The scope of the contract is determined by the individual reservation made and confirmed by the guest. Subject to other contractual agreements, the guest is not entitled to a specific room.
If, despite a confirmed reservation, no rooms are available in the hotel, the hotel must inform the guest in good time and offer an equivalent replacement in a nearby hotel of a comparable or higher category. Any additional expenses for the alternative accommodation shall be borne by the hotel. If the guest refuses the replacement room, the hotel must immediately refund any payments already made by the guest (e.g. deposits). The guest shall have no further claims.

PERIOD OF USE
Subject to other agreements, the guest has the right to use the rented rooms from 3 p.m. on the agreed day of arrival until 11 a.m. on the day of departure.
In the event of arrival after 9.00 p.m., the guest must inform the hotel of the later arrival by telephone or in writing by 6.00 p.m. on the day of arrival at the latest, as otherwise the hotel can freely dispose of the rooms.
If the room is vacated late by the guest after 11.00 a.m., the hotel may charge CHF 50 for use in excess of the contract, and CHF the full price for one night after 6.00 p.m..
Contractual claims of the guest for the ordinary continued use of the areas are not justified by this; the assertion of damages remains reserved. In the event of the guest leaving the room late, the hotel reserves the right to remove the guest's items from the room and store them in a suitable place in the hotel for a fee; no liability is assumed.

PRICES / OBLIGATION TO PAY
The prices communicated by the hotel are in Swiss francs (CHF) and include statutory VAT, but not any guest or visitor's taxes.
The guest is obliged to pay the agreed or applicable prices of the hotel for the provision of the room and the other services used by him. This also applies to orders placed by his companions and visitors. Any increase in statutory charges after conclusion of the contract shall be borne by the guest. Prices quoted in foreign currencies are approximate values and will be charged at the respective daily exchange rate.
The prices confirmed by the hotel are valid. The prices may be changed by the hotel if the guest subsequently requests changes to the number of rooms booked, the hotel's services or the length of the guest's stay.
Depending on the agreement, the hotel may require a deposit of up to 80% of the total booking amount. The deposit is to be understood as a partial payment of the agreed fee. The hotel may also require a credit card guarantee instead of a deposit.
An advance payment must be transferred within 30 days of receipt of the reservation confirmation and no later than 4 weeks before the date of arrival. If the reservation is made at shorter notice, the hotel will require a credit card guarantee for the entire booking amount.
If the deposit is not paid on time or the credit card guarantee is not provided, the hotel may withdraw from the contract (including all service promises) immediately (without a reminder) and charge the cancellation costs listed below.
The hotel has the right to invoice or interim invoice the guest for its services at any time.
The final invoice shall include the agreed price plus any additional amounts incurred as a result of additional services provided by the hotel for the guest and/or the persons accompanying the guest.
Unless otherwise agreed, the final invoice must be paid in Swiss francs in cash or by accepted credit card at the latest at check-out on the day of departure.
The hotel may charge a reminder fee of CHF 30 for each reminder.
The defense of set-off against claims of the hotel is excluded.

CANCELLATION BY THE HOTEL
Up to and including 7 days before the agreed date of arrival of the guest, the hotel may withdraw from the contract without incurring any costs. Furthermore, the hotel is entitled to withdraw from the contract at any time for objectively justified reasons by means of an immediate unilateral and written declaration with immediate effect.
Objectively justified reasons include, for example
- an agreed advance payment or security deposit is not made during the period set by the hotel;
- force majeure or other circumstances for which the hotel is not responsible and which make it objectively impossible to fulfill the contract;
- rooms or rooms which are booked or used under misleading or false information, e.g. in the person of the guest or the purpose of use or stay;
- the hotel has reasonable grounds to believe that the use of the agreed services would jeopardize the smooth running of the business, the safety of other hotel guests or the reputation of the hotel.
- hotel guests or the reputation of the hotel;
- the guest has become insolvent (bankruptcy or unsuccessful seizure) or has stopped making payments;
- the purpose or reason for the stay is unlawful.
If the hotel cancels the reservation for the aforementioned reasons, the guest shall not be entitled to any compensation and the compensation for the booked services shall remain due.

CANCELLATION OF THE RESERVATION
The following cancellation terms and conditions apply both to the cancellation of bookings and to no-shows as well as in the event of early departure. We recommend that you take out event insurance for all reservations and events.
Cancellations of bookings of individual hotel rooms (up to 3 rooms) must reach the hotel by 12:00 noon local time on the day before arrival at the latest. Cancellations made after this deadline will be charged the room rate or booked services for the entire stay. Cancellation of a block booking of several hotel rooms (4 rooms or more) free of charge must reach the hotel as follows at the latest:

Up to 8 rooms: 14 days before arrival
up to 15 rooms: 30 days before arrival
From 16 rooms: 45 days before arrival

In the event of cancellation after the above deadlines, the customer will be charged cancellation costs as follows:

Up to 8 rooms:
13 - 7 days before arrival: 75% of the total amount of the contractually agreed services
6 or fewer days before arrival: 100% of the total amount of the contractually agreed services

Up to 15 rooms:
29 - 11 days prior to arrival: 75% of the total amount of the contractually agreed services
10 or fewer days before arrival:
100% of the total amount of the contractually agreed services

From 16 rooms:
44 - 21 days prior to arrival: 75% of the total amount of the contractually agreed services
20 or fewer days before arrival: 100% of the total amount of the contractually agreed services.
For all cancellations, services provided in advance by the hotel and its partners must always be paid for in full.

Loss minimization:
The hotel endeavors to reallocate the unused services for canceled individual and group reservations.
If the hotel is able to provide the canceled services to third parties during the agreed period, the guest's cancellation fee will be reduced by the amount paid by these third parties for the canceled service.

STAY / KEYS / SECURITY / INTERNET / SMOKING
The hotel room is reserved exclusively for the registered guest. The transfer of the room to a third party or its use by an additional person requires the written consent of the hotel. By concluding a contract, the guest acquires the right to the usual use of the rented rooms and the hotel's facilities by all booked persons, which are usually accessible to guests for use without special conditions, and to the usual service. The guest must exercise his rights in accordance with any hotel and/or guest guidelines (house rules).
The room card issued by the hotel remains the property of the hotel and allows 24-hour access to the hotel.
The loss of the card/key must be reported immediately to reception.
The guest will be charged CHF 5 for a damaged card and CHF 5 for a lost card.
Internet access is free of charge for all guests. The guest is liable for misuse and illegal behavior when using the Internet.
Smoking is only permitted in designated areas throughout the hotel.

EXTENSION OF THE STAY
Unless otherwise agreed, guests are not entitled to extend their stay.

FOOD AND BEVERAGES
All food and beverages are to be purchased exclusively from the hotel. In special cases (specialties, etc.), a different written agreement can be made. In such cases, the hotel is entitled to charge a service fee or a corkage fee (see separate list).

ACTIONS, USE AND LIABILITY
Hotel
The hotel accepts no liability towards the guest for slight and medium negligence to the extent permitted by law and is only liable for damage caused intentionally or by gross negligence. Should disruptions or defects occur in the hotel's services, the hotel shall endeavor to remedy the situation upon immediate notification by the guest. If the guest fails to notify the hotel of a defect in good time, there shall be no entitlement to a reduction in the contractually agreed remuneration. The hotel is liable for items brought in by guests in accordance with the statutory provisions, i.e. up to the amount of CHF 200. Items which the guest keeps in his hotel room and the safe provided for this purpose are deemed to have been brought in. The hotel is not liable for slight or medium negligence. If valuables (jewelry, etc.), cash or securities are not handed over to the hotel for safekeeping, the hotel's liability is excluded to the extent permitted by law. The hotel recommends that money and valuables are always kept in the safe at reception. If any damage is not reported to the hotel immediately after its discovery, the guest's claims shall be forfeited. The hotel is not liable under any legal title for services which it has merely arranged for the guest. The hotel accepts no liability for theft of or damage to material brought in by third parties (including bicycles). The hotel is not liable for personal injury or damage to cars and bicycles that occur in the parking lot, on the hotel's parking lots or on public property.

Guest
The guest is liable to the hotel for all damage and loss caused by him, his companions or assistants or event participants, without the hotel having to prove fault on the part of the guest. The guest is responsible for the correct use and proper return of all technical aids / equipment provided by the hotel or procured on its behalf via third parties, and is liable for damage and loss. The guest is liable to third parties for services and expenses incurred by the hotel.
Third party
If a third party makes the booking on behalf of the guest, he shall be liable to the hotel as the ordering party together with the guest as joint and several debtors for all obligations arising from the contract.
Irrespective of this, each customer is obliged to pass on to the guest all information relevant to the booking, in particular these General Terms and Conditions.

PETS
Pets may only be brought into the hotel with the prior consent of the hotel and for a special fee. The guest who brings a pet to the hotel is obliged to keep or supervise it properly during his stay or to have it kept or supervised by a suitable third party at his own expense.

FUNDS
Lost property will be forwarded if the ownership is clear and the residential/business address is known. The guest shall bear the costs and risk of forwarding. If ownership is not clear, the lost property will be kept for a further three weeks.

FURTHER PROVISIONS
If the guest requests services that are not provided by the hotel itself, the hotel acts merely as an intermediary. The statutory limitation periods shall apply. Insofar as these can be modified, an absolute limitation period of 6 months after departure shall apply to claims for damages by the guest. Advertisements in the media (such as newspapers, radio, television, internet) with reference to events at the hotel, with or without the use of the unchanged company logo, require the prior written consent of the hotel. Comments on review platforms (such as Tripadvisor) about the hotel's services that damage its reputation or are defamatory, which are demonstrably untrue and can be refuted by the hotel, will be reported to the relevant authorities. The hotel reserves the right to claim damages and compensation.