BASIC INFORMATION
These General Terms and Conditions (GTC) govern the legal relationship between the guest/customer,
hereinafter referred to as the guest, and the Hotel Restaurant Stalden, Berikon, hereinafter referred to as the hotel.
For the sake of simplicity, these GTC always refer to the contract, regardless of the service in question.
The hotel's terms and conditions valid at the time of the conclusion of the contract shall apply exclusively.
Should individual provisions of these terms and conditions be ineffective or invalid, the validity of the
contract and the remaining terms and conditions shall not be affected. In addition, the statutory provisions shall apply.
JURISDICTION / APPLICABLE LAW
For any disputes arising from this contract, Bremgarten, Aargau is the place of jurisdiction,
provided that no other legally binding place of jurisdiction exists.
All contractual, reservation and possible additional agreements and general
conditions are subject exclusively to Swiss law. The place of fulfillment and payment is the registered office of the hotel.

RESTAURANT / BANQUETET / SEMINAR

RESTAURANT

CANCELLATION / NO-SHOW / NUMBER OF PEOPLE
Reservations can be canceled free of charge up to 6 hours before the visit.
The best way to do this is by email or using the cancellation link.
A fee of CHF 50.00 per person may be charged for later cancellations or for no-shows.
Thank you for your understanding.
Invoices are to be settled on the premises. We accept CHF, EC direct, Postcard, Visa, Mastercard, Luch- and Reka-Checks. For larger bookings, a deposit may be required.
The hotel will charge a reminder fee of CHF 30 for the first reminder, and CHF 50 for each additional reminder.

BANQUET / SEMINAR

NUMBER OF GUESTS
Please let us know the approximate number of participants 14 days before the event, +/- 10%. The number of guests reported to us up to 3 days before the event is the basis for the billing of the arrangement.
CANCELLATION
The following table applies to the cancellation of a definitively confirmed event:
Up to 61 days before the event, no costs
60 – 30 days before the event: 50% of the arrangement,
30 – 8 days before the event: 75% of the arrangement
after that: 100% of the arrangement
Arrangement = confirmed service (menu) multiplied by the registered number of participants.
Payment terms
After the event, you will receive a detailed invoice from us for all services provided by our team. The payment period for invoices is 15 days. You can also pay in cash or by EC direct or Postcard. We do not accept credit cards for banquets. A deposit may be required for larger bookings.
The hotel will charge a reminder fee of CHF 30 for the first reminder, and CHF 50 for each additional reminder.

HOTEL

CONTRACTUAL OBJECT / SCOPE OF APPLICATION
The contract for the rental of rooms, seminar rooms, areas, as well as the purchase of other deliveries and
services is concluded with the written confirmation of the guest or implied. A reservation made on the
day of arrival itself is binding at the moment of acceptance by the hotel.
Amendments to the contract only become binding for the hotel upon (written) reconfirmation.
Unilateral amendments or supplements to the contract by the guest are invalid. The subletting and
subletting of the rooms provided, as well as their use for purposes other than accommodation,
require the prior written consent of the hotel.
DEFINITIONS
Groups: Groups in the sense of these terms and conditions are travel groups with a minimum number of 4 booked rooms.
Written confirmations: Fax and e-mail messages are also considered written confirmations.
The contractual partners are the guest and the hotel.
SCOPE OF SERVICES
The scope of services of the contract is determined by the individual reservations made and confirmed
by the guest. Subject to other contractual agreements, the guest has no right to a specific room.
If, despite a confirmed reservation, no rooms are available at the hotel, the hotel must inform the guest in good time
and offer an equivalent substitute in a nearby hotel of a comparable or higher category.
Any additional expenses for the substitute accommodation shall be borne by the hotel. If the guest rejects the substitute room,
the hotel shall immediately reimburse the guest for any payments already made (e.g. deposits). The guest shall have no further claims.
USE PERIOD
Unless otherwise agreed, the guest has the right to use the rented rooms from 3:00 p.m. on the agreed
day of arrival until 11:00 a.m. on the day of departure.
If you arrive after 9:00 p.m., the hotel must be informed by the guest by telephone or in writing by 6:00 p.m. on the day of arrival at the latest
informed of the late arrival, otherwise the hotel can freely dispose of the room.
If the guest does not vacate the room by 11:00 a.m., the hotel may charge
CHF 50 for use exceeding the contractual time and CHF the full price for one night from 2:00 p.m.
This does not establish any contractual claims on the part of the guest to continued use of the rooms;
the hotel reserves the right to claim compensation. In the event of the guest vacating the room late, the hotel reserves the right to
remove the guest's belongings from the room and store them in a suitable location in the hotel at the guest's expense.
No liability is accepted.
PRICES / PAYMENT
The prices communicated by the hotel are in Swiss francs (CHF) and include the statutory VAT,
but not any guest or visitor's taxes.
The guest is obliged to pay the agreed or applicable hotel prices for the provision of the room and for any other services used.
This also applies to orders placed by their companions
and visitors. Any increase in statutory levies after conclusion of the contract shall be borne by the guest.
Prices quoted in foreign currencies are indicative only and will be charged at the respective daily exchange rate.
The prices confirmed by the hotel are the valid prices.
The hotel may change prices if the guest subsequently changes the number of rooms booked,
the hotel's services or the length of the guests' stay.
Depending on the agreement, the hotel may request a deposit of up to 80% of the total booking amount.
The deposit is to be understood as a partial payment towards the agreed fee. The hotel may also request a credit card guarantee instead of a deposit.
A prepayment is to be transferred within 30 days of receiving the reservation confirmation, no later than 4 weeks before the day of arrival. If the reservation is made at shorter notice, the hotel requires a credit card guarantee for the full booking amount.
If the deposit is not paid on time or the credit card guarantee is not provided, the hotel may withdraw from the contract (including all service promises) immediately (without a reminder) and charge the costs of cancellation listed below.
The hotel reserves the right to issue an invoice or interim invoice for its services to the guest at any time.
The final bill includes the agreed price plus any additional amounts incurred due to additional services provided by the hotel to the guest and/or the persons accompanying him/her.
Unless otherwise agreed, the final bill is to be paid in Swiss francs in cash or by accepted credit card at the latest when checking out on the day of departure.
The hotel will charge a fee of CHF 30 for the first reminder, and CHF 50 for each additional reminder.
The hotel does not recognize any set-off defenses against its claims.
WITHDRAWAL BY THE HOTEL
The hotel may withdraw from the contract at no cost up to and including 7 days before the agreed date of arrival of the guest. Furthermore, the hotel is entitled to withdraw from the contract at any time for an objectively justified reason, extraordinarily and with immediate effect, by means of an immediate, unilateral and written declaration.
Objectively justified reasons include, for example,

• an agreed advance payment or security deposit is not made during the period set by the hotel;
• force majeure or other circumstances for which the hotel is not responsible and which make the fulfillment of the contract objectively impossible;
• rooms or spaces that are booked or used under misleading or false information, e.g. regarding the guest or the purpose of use or stay;
• the hotel has justified cause to believe that use of the agreed services might jeopardize the smooth running of the business, the safety of other
• hotel guests or the reputation of the hotel;
• the guest has become insolvent (bankruptcy or unsuccessful attachment) or has ceased payments;
• the purpose or reason for the stay is illegal.

If the hotel withdraws from the contract for the above reasons, the guest is not entitled to compensation and the compensation for the booked services remains due in principle.
CANCELLATION OF RESERVATIONS
The following cancellation conditions apply to both the cancellation of bookings and no-shows, as well as in the event of early departure. We recommend taking out event insurance for all reservations and events.
Cancellations of bookings of individual hotel rooms (up to 3 rooms) must reach the hotel at least 48 hours before arrival. If canceled after this deadline, the room rate or booked services will be charged for the entire stay. The hotel must receive the free cancellation of a block booking of several hotel rooms (4 rooms or more) as follows at the latest:

Up to 8 rooms: 14 days before arrival
Up to 15 rooms: 30 days before arrival
From 16 rooms: 45 days before arrival
In the event of cancellation after the above deadlines, the customer will be charged cancellation fees as follows:
Up to 8 rooms:
13 - 7 days before arrival: 75% of the total amount of the contractually agreed services
6 or fewer days before arrival: 100% of the total amount of the contractually agreed services

Up to 15 rooms:
29 - 11 days before arrival: 75% of the total amount of the contractually agreed services
10 or fewer days before arrival:
100% of the total amount of the contractually agreed services

From 16 rooms:
44 - 21 days before arrival: 75% of the total amount of the contractually agreed services
20 days or less before arrival: 100% of the total amount of the contractually agreed services.
In addition, for all cancellations, services provided in advance by the hotel and its partners must be paid for in full in all cases.
Damage reduction:
The hotel endeavors to allocate the unused services for both canceled individual and group reservations to other parties.
If the hotel is able to provide the canceled services to third parties within the agreed period, the guest's cancellation fee will be reduced by the amount that these third parties pay for the canceled service.
STAY / KEYS / SECURITY / INTERNET / SMOKING
The hotel room is reserved exclusively for the registered guest. Transferring the room to a third party or the use of the room by an additional person requires the written permission of the hotel. By concluding a contract, the guest acquires the right to the usual use of the rented rooms and the facilities of the hotel by all booked persons, which are usually accessible to guests for use without special conditions, and to the usual service. The guest must exercise their rights in accordance with any hotel and/or guest guidelines (house rules).
The room card provided by the hotel remains the property of the hotel and allows 24-hour access to the hotel.
The loss of the card/key must be reported immediately at the reception.
A damaged card will be charged to the guest at CHF 5 and the loss of the card at CHF 5.
Internet access is free for all guests. The guest is liable for misuse and illegal behavior when using the internet.
Smoking is only allowed in the entire hotel in appropriately marked rooms.
EXTENSION OF THE STAY
Unless otherwise agreed, the guest has no right to extend their stay.
FOOD AND DRINKS
All food and drinks are to be obtained exclusively from the hotel. In special cases (specialties, etc.), a different written agreement can be made. In such a case, the hotel is entitled to charge a service fee or a corkage fee (see separate list).
ACTIONS, USE AND LIABILITY
Hotel
The hotel excludes liability towards the guest within the scope of legal possibilities for slight and medium negligence and is only liable for damage caused intentionally or through gross negligence. Should disruptions or defects in the hotel's services occur, the hotel will endeavor to remedy the situation as soon as the guest reports them. If the guest fails to notify the hotel of a defect in good time, there is no entitlement to a reduction in the contractually agreed fee. The hotel is liable for the guests' belongings in accordance with the statutory provisions, i.e. up to an amount of CHF 200. Objects that the guest stores in his hotel room and the designated safe are deemed to have been brought in. The hotel is not liable for slight or moderate negligence. If valuables (jewellery, etc.), cash or securities are not handed over to the hotel for safekeeping, the hotel's liability is excluded to the extent permitted by law. The hotel recommends that money and valuables are always stored in the safe at reception. If the hotel is not notified of any damage immediately after its discovery, the guest's claims shall be forfeited. The hotel shall not be liable under any legal title for services that it has merely arranged for the guest. The hotel declines all liability for theft of and damage to material brought in by third parties (including bicycles). The hotel is not liable for personal injury or damage to cars or bicycles that occur in the parking lot, on the hotel's parking spaces or on public property.
Guest
The guest is liable to the hotel for all damages and losses caused by him, his companions or assistants or event participants, without the hotel having to prove fault to the guest. The guest is responsible for the correct use and proper return of all technical aids / facilities that the hotel provides to him or procures from third parties on his behalf, and is liable for any damage or loss. The guest is liable to third parties for services and expenses incurred by the hotel.
Third party
If a third party makes the booking for the guest, that party shall be liable to the hotel as the person who made the booking, together with the guest as joint and several debtors for all obligations arising from the contract.
Regardless of this, each person making the booking is obliged to forward all information relevant to the booking, in particular these general terms and conditions, to the guest.
PETS
Pets may only be brought into the hotel with the prior consent of the hotel and for a special fee. The guest bringing a pet into the hotel is obliged to keep and supervise it properly during their stay or to have it kept and supervised by a suitable third party at their own expense.
LOST PROPERTY
Lost property will be forwarded if the ownership situation is clear and the home/business address is known. The guest bears the costs and risk of subsequent delivery. If the ownership situation is not clear, the lost property will be stored for a further three weeks.
FURTHER PROVISIONS
If the guest requests services that are not provided by the hotel itself, the hotel acts merely as an agent. The statutory limitation periods shall apply. Insofar as these can be modified, an absolute limitation period of 6 months after departure shall apply to claims for damages by the guest. Advertisements in the media (such as newspapers, radio, television, internet) with reference to events in the hotel, with or without the use of the unchanged company logo, require the prior written consent of the hotel. Defamatory or libelous comments on review platforms (such as Tripadvisor) about the hotel's services, which are demonstrably untrue and can be refuted by the hotel, will be reported to the appropriate authorities. The hotel reserves the right to claim damages and satisfaction.